Refund Policy
Customer satisfaction first. Here's how returns, replacements, and refunds work at RedTrex.
Last updated: May 2026
At RedTrex Technologies, we aim for customer satisfaction. This refund policy outlines how we handle returns, replacements, and refunds.
Digital Products
All Microsoft digital products come with a 7-day replacement warranty. If your product key isn't working or is invalid at any point within 7 days of purchase, we will send you a replacement key immediately. RedTrex will stay online to assist you until your product is successfully activated.
For EaseUS products, refunds and replacements are handled in accordance with the official EaseUS Refund Policy. Please refer to that policy for eligibility and timelines.
Please Note: Change of mind or ordering the wrong product is not eligible for refund or replacement.
Physical Products
For physical goods (hardware, CCTV equipment, accessories, etc.) we offer a Manufacturer Warranty from the date of delivery. Items must be returned Unused/Used, in their original packaging, and with all accessories and documentation included.
Damaged or Defective on Arrival
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos or a short video. We will arrange a free replacement or a full refund — whichever you prefer. Return shipping in this case is on us.
Manufacturer Warranty
Hardware items are covered by the manufacturer's warranty (duration varies by product). We assist with all warranty claims and coordinate directly with the brand on your behalf.
Return Shipping
For change-of-mind returns, the customer covers the return shipping cost. For defective, damaged, or incorrect items, RedTrex covers all return and replacement shipping.
Not Eligible for Return: Items that have been customized, or damaged by the customer. Software keys, license codes, and downloadable items are covered under the Digital Products policy above.
Refund Process
Contact Us
Email redtrex@technologist.com or message us on WhatsApp with your order details.
Verification
Our team verifies the issue with your product key — usually within minutes.
Resolution
Choose between an instant replacement key or a refund to your original payment method.
Exceptions
Software keys that have been shared incorrectly (entered on the wrong account or device) are not eligible for refund.
Contact Us
If you have any questions about our refund policy, please reach out via email or phone.
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